Job Title: NETSUITE SUPPORT EXECUTIVE

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
• Banking/Accounting/Financial Services • IT/Computers - Software
Location
Metro Manila / NCR
Job Category:
• IT • IT/Software Development - DBA/Datawarehousing • Banking, Insurance & Financial Services
Years of Experience
5 - 11 years
Function
• IT • IT/Software Development - DBA/Datawarehousing • Banking, Insurance & Financial Services
Education
Posted On
19th Jun 2020

Job Description:

Why choose Satellite Office?


Convenient Location - BGC Taguig one of the well-known business district in the Philippines also called as "Home of Passionate mind"


Key Responsibilities and Duties

  • Ensure support tickets are acknowledged and handled within agreed timelines
  • Provide consistent and accurate information to Franchise Partners and PSC personnel
  • Assist in new products and features are thoroughly tested prior to release
  • Maintain product knowledge as new versions and upgrades are released.
  • Maintain upkeep of ticket portal ‘solutions’ documentation and PWX Help Documentation as directed by Administrator
  • Performs miscellaneous other duties as required.


Qualifications
  • Min 3-5 years+ knowledge of NetSuite ERP solution
  • Bookkeeping or Company Accounting experience
  • Previous experience in NetSuite Support and Help Desk


Skills and Experience
  • Ability to quickly develop and maintain a high level of knowledge of NetSuite software products and remain expert on current product knowledge both from an internal and from a user perspective.
  • Demonstrated strong NetSuite and NetSuite related products technical skills.
  • Demonstrated strong knowledge of Business Accounting functions (transactional) - Accounts
  • Receivable, Accounts Payable, inventory and general ledger accounting.
  • Ability to understand technical concepts and communicate technical information verbally and in writing to technical and non-technical users
  • Carry out assigned tasks with a professional demeanour reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem-solving abilities.
  • Strong customer service orientation and commit to timely, quality solutions to clients
  • Displays calm and a customer-oriented attitude in fast-paced and sometimes stressful conditions.
  • Ability to identify and resolve problems in a timely manner and gather and analyse information skilfully.
  • Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
  • Ability to present numerical data effectively and is able to read and interpret relevant data.
  • Well-organised, self-directed team player. Open to others’ ideas and trying new things.
  • Prioritises and plans work activities, uses time efficiently and develops realistic action plans.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, FPs, vendors and key stakeholders.
  • Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
  • Reliable and Good Communication
  • Minimum of 3 years’ experience in software support.
  • Available to travel domestically and international.

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.