• With at least 2 years working as .Net Developer in related field • Required skills: C#.Net, ASP.Net, SQL Server, LINQ, Entity Framework, MVC and Web development • Has experience in building up program to satisfy defined functional and technical requirements • Perform software build and unit test tasks in compliance with existing standards and specifications provided as and when assigned • Perform software integration and assembly tasks in compliance to task specifications provided as and when assigned • Analyze incidents and Problems escalated by Application Support to develop a recommended course of action to resolve the incident or problem
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases