Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    Other Information Technology
  • Industries
Middleware Administrator (with Unix experience)
Work location: Ortigas

Schedule: Shifting/rotating, Must be open to be assigned on a night shift schedule for a long period of time, weekends/holidays 
Required knowledge: Unix

Description And Requirements 
  • Support the production middle-tier application infrastructure.
  • Deploy application code changes after following the change and release management life cycle using ClearQuest.
  • Incident management and ensure system/application outages or degradations are resolved in a timely manner within SLA.
  • Troubleshoot and resolve all environmental issues and involve other teams if necessary.
  • Collect relevant data for root cause analysis and future mitigation strategies
  • Proactively monitor system health and address any potential concerns before they impact the business groups.
  • Develop process documentation to ensure knowledge can be transferred between on and off-shore team members.
  • Work with Development and Environment Management teams to determine net new operational requirements for new applications/infrastructure
  • Act as a single point of contact for environmental issues in the production middle-tier environment
  • Develop and provide training material and mentor other incoming team members
Minimum Qualifications
  • Must have at least 1 year working experience in Middleware Technologies
  • Required: Unix
  • Knowledge in F5 and Weblogic is a plus
  • Working experience in a telecommunications company/client is an advantage
  • Candidates must have a bachelors' degree/vocational diploma in Information Technology or related field
  • Willing to learn and can work with minimal supervision
  • Amenable to work in shifting schedules, night shift, holidays, and on-call activities
  • Amenable to work in Ortigas, Pasig City

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.