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Mandarin Language Resource

Keywords / Skills : Mandarin

2 - 5 years
Posted: 2019-04-29

Job Description
*Completed 2yrs in College

*At least 2yrs BPO inbound voice/email/chat experience in handling international account in a technical support environment

Assist with products or application related inquiries

Diagnose hardware or software failures by evaluating and analyzing symptoms provided using established procedures

Help identify and initiate corrective action

Determining the most cost-effective repair/resolution to minimize customer downtime

Redirect/escalate issues to appropriate resource

Develop and maintain positive customer relations

Key Skill(s)

About Company

Hero Resources, Inc
Unit A G/F Carat Land Building 1941 Taft Avenue, Pasay City, Metro Manila 1300
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