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Managing Consultant - CRM Strategy

Keywords / Skills : Managing Consultant,, CRM strategy, leading sales, service, marketing transformation, Business Process Analysis, Business Transformation, Call Center, Project Management, Process Improvement, Sales Operations,

5 - 14 years
Posted: 2019-08-19

Job Description
Role: Managing Consultant - CRM Strategy

Location: Manila, Philippines

Duration: Full Time

Brief Overview

The Managing Consultant for CRM Strategy is a utility player, often working independently across a portfolio of projects in collaboration with internal resources and external clients.

The Managing Consultant is responsible for developing and executing successful client experience strategies using, and other cloud based technology solutions to help organizations meet evolving business needs.

We seek a candidate with deep functional knowledge and industry experience who can engage key business stakeholders to identify business challenges, develop solutions, and present recommendations that deliver tangible business benefit.

This senior-level role will work with executives, senior managers and project teams to ensure overall project success. Travel expectations vary based on the project; willingness to travel up to 80% of the time is required.

Key Responsibilities

Leverage people, process and technology to establish a CRM strategy that aligns to the business strategy, engages stakeholders and supports the development of a "World Class" sales, service and marketing organization

Working with multiple stakeholders, identify the most important client business challenges, conduct analysis, and present strategic solutions that align to the corporate sales, service and marketing strategies.

Lead senior business stakeholders through transformative activities, beginning with discovery through delivery of business value designed at streamlining business processes to achieve optimal performance

Proven ability to build relationships with constituents, including: clients, internal teams, and consulting partners

Collaborate with sales during the presales/discovery stage to research and understand client business challenges and drive towards value added solutions

Contribute to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective

Manage and lead resources assigned to project that are responsible for the implementation of cloud solutions designed to enhance the client experience

Education and Required Experience (Requirements)

Bachelor's Degree or an advanced degree in the area of specialization or equivalent professional work experience

A combination of the following:

5+ years direct consulting experience leading sales, service and marketing transformation projects

10+ years of broad general business experience and knowledge across many disciplines including; Business Process Analysis, Business Transformation, Call Center, Project Management, Process Improvement, Sales Operations, Leadership Facilitation, and Change Enablement

Progressive and professional experience leading/supporting sales, service and marketing transformation for large scale global projects spanning multiple vertical markets

Experience with challenging current thought process and status quo of business stakeholders regardless of the audience

Demonstrated experience collaborating and communicating with a diverse set of people across groups and organizational levels

Enthusiastic, professional and confident team player with a strong focus on client success who can present effectively even under adverse conditions

Must demonstrate the ability to work independently, prioritize multiple objectives in a rapidly changing environment, and ensure delivery of quality products

Posses the ability to influence various stakeholders and strategic direction without direct control/authority

Executive level communication skills and experience interacting with various levels of stakeholders

Strong writing skills including the ability to synthe information into clear, concise messages both for detailed analytical reports and executive summaries

Ability to work from home and travel up to 80%

Current Admin 201 or advanced certification is preferred

Sales Cloud or Service Cloud certification is preferred

Not eligible for visa sponsorship

Apply now if you fit the profile.

Salary is open for discussion.

Only shortlisted profiles will receive an acknowledgement.

Please note Visa cannot be sponsored for this position. All applicants must have an Citizenship/PR to be considered for this position.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

About Company

Wipro's global revenues are US$8 billion, with 180,000 employees in 60 countries around the world. Currently, it is mainly engaged in international mobile phone manufacturers in Taiwan, responsible for Android mobile phone testing.
If you are interested in our job opportunities, please feel free to contact us. Thank you!
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