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Manager - Performance Analytics

Keywords / Skills : Excel, Six Sigma, PHP, MS Access

Posted: 2019-01-16

Software Engineer/Programmer
Posted On
16th Jan 2019
Job Ref code
Job Description

  • Manage performance metric identification, selection, collection, analysis, and reporting to relevant stakeholders to ensure the attainment of Life Operations business objectives.
  • Establish the governance and methodology for operational performance management across Life Operations.
  • Partner with LO Unit Heads and the Performance Management Units of each function to drive the effective implementation of performance analytics in the Organization.
  • Oversee the alignment of all functional Units performance metrics, KPIs, and service level agreements (SLA) with Life Operations transformation strategies and business objectives.
  • Conduct root cause analysis to determine drivers of performance gaps and identify process improvement opportunities.
  • Collaborate with Functional Units, Process Excellence, and Corporate Project Management in the implementation of process improvement initiatives.
  • Manage the analysis of the effectiveness of implemented strategic and tactical projects based on the impact on performance metrics.
  • Lead the competency development initiatives of Life Operations in relation to operational performance management and analytics.
  • Administer the tracking and resolution of Issues as well as the effective identification and mitigation of Risks.
  • Drive the resolution and delivery of the Units support requirements from partners across and outside the Life Operations organization.
  • Build a customer-oriented and highly engaged team of Operational Performance Analysts with a strong bias for action and results.
  • Implement people management policies, programs and procedures for the work unit, including core people processes relating to training, performance management, professional development and employee engagement.
  • Ensure that all compliance matters are identified and openly and honestly reported to the Line Manager and/or Compliance Officer in accordance with the reporting requirements operated within the work unit and the Company.

  • Minimum of 3 years management experience in operational performance analytics and performance management
  • Bachelors degree in Statistics, Management Engineering, Industrial Engineering, Business Administration, or other related fields
  • Six-Sigma Blackbelt an advantage
  • Operational performance analytics and reporting tools (Minitab, Tableau, MS Excel, and MS Access)
  • Knowledge in quality management and process engineering methodologies (Lean Six Sigma), tools, and systems, Issues and risk management
  • Customer-focused
  • Data- driven with attention to detail and accuracy
  • Highly organized and structured thinking with the ability to understand and synthe unstructured information
  • Results-oriented, driven to excel, focused on delivering high quality work from his/ her team
  • Resilient when faced with challenges and able to effectively resolve conflicts
  • Partners across boundaries
  • Effective talent coach and team builder
  • Excellent communication (verbal and written) skills

About Company

One of the top multinational life insurance companies.

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