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Loan Processor (Backoffice) | Mortgage Specialist | Upto 32K all in + Signing Bonus | Eastwood |ASAP

Keywords / Skills : Loan Processing, Mortgage Loan, Mortgage Non - Voice, Mortgage Lead Generation, Mortgage Process, Mortgage Service, Loan Operations

1 - 4 years
Posted: 2019-04-23

Job Description
A SNAPSHOT OF YOUR ROLE


We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

You’re the genie that fulfils our clients and customer’s needs. As a Loan Administrations Agent, you’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:

* Provide a first class customer service experience to our clients.
* Work through complex loan scenarios from Lodgment right through settlement of the loan.
* Liaise with all loan parties - broker, client, builder, conveyancer to keep them informed at all stages, through calling and/or correspondence.
* Provide personalized, friendly and efficient service to all stakeholders including clients, lenders, referrers etc.
* Address any outstanding items, conditions etc. to get loan formally approved and then settled.
* Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party.
* Maintain customer records by updating account information.
* Contribute to team effort by accomplishing metrics set by the Team Leader/Operations Manager.
* Participating in team activities such as team huddles, up-training, etc.
* Monitor and accomplish individual targets against key criteria and set standards
* Handling all requests with due skill and care.
* Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.
* Promoting and demonstrating ACQUIRE’s values internally and externally.

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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