Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Other - Philippines
  • Job Type
    Full Time, Employee
  • Job Category:
    Customer Service/Call Centre/BPO
  • Occupations:
    Other Customer Service
  • Industries
    ITES/BPO
Livestream Support Specialist (Customer Service) - Night Shift
POSITION OVERVIEW


A Livestream Support Specialist is responsible for overseeing the prioritization, management and production projects including livestream meetings and/or conferences. This role will work directly with our clients to help them with their virtual meetings and events, in addition to working closely with the company’s internal teams to assist with questions, issues and matters related to these projects.

GENERAL RESPONSIBILITIES:
  • Work directly with our clients and the internal team to produce livestream meetings and conferences.
  • Conduct technical meetings with our clients to present the platform and review the flow of the event and any livestream sessions.
  • Coordinate and ensure the timely delivery of livestream video for virtual sessions.
  • Communicate with clients directly regarding each project status and updates.
  • Work with the internal and Customer Support teams to address questions and issues related to livestream video projects.


POSITION REQUIREMENTS:
  • Must have at least 3 years of experience in Customer Service or in a related field
  • Advanced knowledge of the functional characteristics and use of the livestream platform Zoom, preferred
  • A basic understanding of RTMP and video streams
  • A basic understanding and skills in video editing
  • Strong organizational skills and the ability to manage multiple projects and tasks at the same time
  • Must have strong verbal and written communication skills with excellent comprehension skills
  • Positive attitude, high energy, proactive, hardworking, and goal oriented
  • Able to work well in a team or independently with minimal supervision
  • Must be a team player, receptive to new ideas, and can easily adapt to change
  • Flexible and accommodating and able to go above and beyond the basic expectations when required
  • Must be comfortable handling and escalating critical incidents when necessary
  • Experience in event planning is an asset
  • Flexible and accommodating and able to go above and beyond the basic expectations when required
  • Must be willing to work in Bonifacio Global City, Taguig City; night shift
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.