Send me more jobs like this

Leads Verification Specialist – 24K All in Pay – Day Shift | Weekends Off |BGC

Keywords / Skills : customer service representative, Customer Service Executive, Customer Service Associate, CSR, Customer Care Executive, Inbound And Outbound, Customer Support Executive, Customer Care, Lead Generation, lead verification

0 - 5 years
Posted: 2019-02-15

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
15th Feb 2019
Job Description


We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.

As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

Your day could see you:

• Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update.

• Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.

• Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.

• Direct any other queries to the relevant department/person.

• Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).

• Knowledgeable about contact center operations and metrics preferably in Australian lines of business

• Must, at least, have finished high school.

• With strong interpersonal, customer service/sales/up-selling skills

• Intermediate to Advanced Microsoft office applications skills

• Helpful, patient and friendly attitude with a drive to take on new challenges and learn

• Possesses excellent attention detail

• Exceptional listener; able to comprehend well.

• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.

• Excellent feedback from customers, internal and external.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

We can process your application anywhere!

Apply in any of our recruitment centers and have the assurance to be profiled to your desired position and site.

For faster processing, text: ACQIL (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
Similar Jobs
View All Similar Jobs


Walkin for you