We are an integrated technology solutions provider geared towards helping clients meet their internal and specific requirements for business. We combine best of breed IT systems and augmented teams at competitive costs to guarantee value for money.
Our capabilities cut across IT assessment, strategic business modeling, IT build and support consulting and human resource services like augmentation, engagement skills and project team management.
We help clients through IT and change management strategies for the development of business models in attending to organizational efficiencies, such as non-voice business process outsourcing and development operations center in the Philippines.
To provide our clients with the "Right Stuff with the Right Staff" for quality and urgency, we equip our professionals through various learning modules and HR sessions on boarding, communication skills, team building and leveling up, among others.
IT-SPAC is the preferred Philippine-based provider of IT manpower and augmented teams for North American companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases