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Knowledge Specialist

Keywords / Skills : ServiceNow, HTML, Good communication skills

2 - 10 years
Posted: 2019-09-11

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Business Analyst
Technical Writer
Education
Bachelors
Degree
Diploma
ITC
NTC
Vocational
Posted On
11th Sep 2019
Job Description
What will you do?
  • Author and contribute knowledge
  • Monitor and maintain knowledge quality to documented standards
  • Training knowledge processes
  • Work with subject matter experts to enhance effectiveness of available knowledge
  • Produce and analyze reports of knowledge base usage and effectiveness
  • Engage in continuous process improvement
  • Content administration utilizing current application toolset
  • Prepare troubleshooting, procedural and reference material in electronic format
  • Maintain standard tool configurations
  • Meet deadlines in completing special projects
  • Follow standards and processes, working as a collaborative team member
What do you need to succeed?
  • Bachelor’s degree required, but will consider applicable work experience as it translates to an equivalent degree
  • 2-4 years of experience in support desk environment
  • Excellent written and oral communication skills
  • Technical writing, editing and proofreading skills
  • Experience with presentations and group discussions
  • Understanding agent documentation requirements
  • Strong customer service experience
  • Knowledge of HTML and Internet technologies
  • Experience working with relational databases
  • Understanding of JavaScript, SQL and VBA is a plus but not required
  • Training experience is beneficial but not required


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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