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Knowledge Manager

Company Name Confidential

Keywords / Skills : Knowledge Management, Content Management, Content Development, ServiceNow

3 - 13 years
Posted: 2018-09-28

Job Description
Responsibilities would be, but not limited to:

• Focused on day-to-day content management including article review, improvement and identification of gaps by COE

• Engagement with global COE owners/designates to follow up on provided content, gaps identified, etc.

• Responsibility for review of content submitted by Publishing Team

• Support establishment and maintenance of content submission guidelines

• Provide input and insight on employee feedback and data analysis to support identification and execution on content related remediation opportunities.

Qualifications:

• Excellent command of the English language

• Must possess ServiceNow work experience as well as strong writing/editing capabilities in English

• Technical Writing or Copy Editing experience

• Knowledge of HR processes preferred



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