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Knowledge Management Specialist

Keywords / Skills : Knowledge Management, Knowledge Specialist, Knowledge based Engineering, Knowledge-Based Systems, Knowledge based, KB Specialist

2 - 7 years
Posted: 2019-09-13

Job Description
What will you do?
  • Create and execute the workflow for proper knowledge processing, management and sharing
  • Handle activities related to sharing and storing KB Articles
  • Record new knowledge acquired through process testing or update existing knowledge in a grammatically- and logically-sound manner
  • Work with Service Owners in creating and digitizing updates in Knowledge Base articles
  • Work with Quality team and IT Specialists in identifying gaps in Knowledge Base articles
  • Ensure that correct and updated knowledge is shared through proper channels in a timely manner
What do you need to succeed?
  • 2+ years of experience in Knowledge Management within ITO or Service Desk environment
  • Must have skills on technical writing, editing and proofreading
  • Intermediate knowledge of business process improvement procedures, practices and standards
  • Exceptional interpersonal, verbal and written communication skills
  • Understanding of HTML, JavaScript, SQL and VBA is a plus but not required 


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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