Provide subject matter expertise and ensure the satisfactory delivery of services for all in-scope processes, including, but not limited to maintenance planning, materials master data management and asset condition monitoring.
Oversee the day-to-day operations of the Engineering Services team, consisting of 15-20 specialists and senior analysts, including the management of individual team members in line with the overall talent development framework of the organization.
Take ownership over the root cause analyses and resolution of service delivery failures, and drive process improvements using the organization's business excellence methods and tools.
Experience and knowledge in maintenance planning, scheduling and execution
Knowledge of asset criticality assessment, FMEA & reliability-centered maintenance
Asset integrity, asset condition monitoring, MRO, materials master data management
In-depth knowledge of planning of maintenance, capital and year-round turnaround activities
Knowledge of effective use of planning & scheduling tools, such as Meridium, Primavera
Industry experience in Oil & Gas (upstream/downstream), or other industrial operations
Bachelor Degree in Mechanical Engineering, Geotechnical Engineering or related courses
Minimum experience of 9+ years overall [6+ in Asset Optimization projects in Oil & Gas Industry]
Minimum of 4-5 years of industrial experience [Preferred - Energy/ Oil & Gas Industry]
Experience in business process design, management and improvement
Any relevant certifications, such as CMRP (Certified Maintenance and Reliability Professional)
Our firm, WONESE is a global search company based in New Jersey, USA and had been in the industry for the last 10 years. We have seasoned consultants with extensive business network to undertake your requirements and supported by a computerized talent bank. You may visit our company website at www.wonese.com for more information about our company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases