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Japanese Technical Support

Keywords / Skills : Japanese Language, Japanese Interpreter, Japanese Language Specialist, Helpdesk, Service Desk Support, Helpdesk Executive, IT Helpdesk Support, Inbound Support, Desktop Support, Technical Support, Helpdesk Enginee Call, Helpdesk Coordinator, Technical Support

0 - 5 years
Posted: 2019-03-25

Job Description
What will you do?
  • Provide professional end-user support via telephone, email, or web 
  • Provide restorative or maintenance actions to resolve end-user problems 
  • Able to resolve account specific technical, customer, end-user issues 
  • Responds to end-user problems based on standard procedures 
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately 
What do you need to succeed?
  • Bachelor’s degree or vocational in IT-related courses is a plus. 
  • Completed two (2) years of college education and/or has finished a Diploma/Certificate course with no back subjects. For vocational course, must be at least 2 year-program. 
  • Fresh college graduates and K-12 graduates are encouraged to apply. 
  • Above average English and Japanese communication, verbal and written. 
  • Excellent customer service skills. 
  • Must consistently meet or exceed required performance criteria. 
  • Able and willing to take several calls a day when necessary. 
  • Familiarity and good working knowledge in PC hardware and software troubleshooting. 
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus. 
  • Prior BPO experience in Technical Support is a plus. 
  • Familiarity with ticketing system, a strong advantage. 
  • Must be willing to work in different shifts. 
  • Must be amenable to work in Pasay City.


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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