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IT Support - Technical Support - TSR

Keywords / Skills : IT Support , Technical Support, TSR, Technical support representative, TSA, Technical support executive, Tech supp

2 - 5 years
Posted: 2019-12-02

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
2nd Dec 2019
Job Ref code
574983
Job Description
Job Description RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications TO QUALIFY:

Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree, in any course.
Preferably with background in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others), or equivalent to qualify for most accounts.
With or without work experience.
Good English communications skills are required.

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