Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Performs all routine Deskside Support responsibilities such as desktop application troubleshooting, additional software installations, hardware setup and troubleshooting (servers, network equipment, VOIP units, printers, etc.) and vendor escalation
Generates reports, provides remote client support, handles requests/incident management through phone, e-mail or remote access and helpdesk complement in ticketing concerns
Resolves technical issues affecting production and recommend an effective solution. Develops and verifies documented procedures
Understands and implements the Company's IT policies and standard operating procedures as well as follow all safety rules and regulations to ensure network security. Reports potential user infractions to necessary parties. Ensures security compliance.
Performs other functions that may be assigned from time to time
Maintain operational, configuration, or other procedures
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Maintain (small scale) data center environmental and monitoring equipment
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.
With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
� Collabera listed in GS 100 - recognized for excellence and maturity � Collabera named among the Top 500 Diversity Owned Businesses � Collabera listed in GS 100 & ranked among top 10 service providers � Collabera was ranked: � 32 in the Top 100 Large Businesses in the U.S � 18 in Top 500 Diversity Owned Businesses in the U.S � 3 in the Top 100 Diversity Owned Businesses in New Jersey � 3 in the Top 100 Privately-held Businesses in New Jersey � 66th on FinTech 100 � 35th among top private companies in New Jersey
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases