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Keywords / Skills : IT Support, Service desk, Helpdesk, IT helpdesk, Software, Helpdesk Support, Technical Support, Desktop Support, Technical Support Engineer, Technical Support Executive, Tech Support, TSR

4 - 8 years
Posted: 2019-05-14

Job Description
Job Responsibilities:
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting.
  • Demonstrate proficiency in client relationship management.
  • Listen to the needs of customers and apply this knowledge to solve support cases to help drive client success.
  • Provide remote consulting and execution services with a high degree of quality.
  • Ability to empower end-users to support themselves using our product and Support Centre.
  • Tackle ad hoc assigned initiatives/projects as required.
  • Accurately document customer interactions in the tracking system and follow defined Client Services processes and workflows.
  • Work as part of a global team, interface with team members from other timezones and provide daily briefing and handovers.
  • Stay up-to-date on client platform changes/new features.
  • Build and Develop Merchant Solutions and Develop Technical Documentation.

Job Requirements:
  • At least 4 years' experience as an IT support/application support analyst.
  • Excellent problem solving ability.
  • Excellent verbal and written communication skills.
  • Good time management and organizational skills, including good tracking/follow up skills.
  • Experience with Zendesk, JIRA support is an advantage.
  • SaaS Web platform support experience desired.
  • Amenable to work on graveyard shift

About Company

Flat Planet is Australia’s leading Virtual Employee company. We are a virtual doorway to Australia – you will work Australian hours with Australian clients dealing with Australian businesses!

At Flat Planet we pride ourselves on attracting the best and brightest by paying well above market rates and massive uncapped incentives for genuine performers. Earn what you’re really worth!
About Recruiter
Mary Miller
HR Manager
Flat Planet Philippines Incorporated
HR Manager - Flat Planet Philippines Inc. ...
Skills I hire for IT = .NET, Frontend / Backend, etc., Accounting, Project Management, Customer Support
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