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Keywords / Skills : IT Support, Service desk, Helpdesk, IT helpdesk, Software, Helpdesk Support, Technical Support, Desktop Support, Technical Support Engineer, Technical Support Executive, Tech Support, TSR

4 - 8 years
Posted: 2019-02-11

Job Description
Job Responsibilities:
  • Be responsible for all client-specific carrier configurations. 
  • Be responsible for all account configurations as required. 
  • Setup merchants account using best practice methodologies as required. 
  • Provide remote consulting and execution services with a high degree of quality. 
  • Track all activities in JIRA, Zendesk and document all merchant interactions. 
  • Tackle ad hoc assigned initiatives/projects as required. 
  • Complete support ticket system tagging.
  • Listen to the needs of new merchants and apply this knowledge to solve support cases to help drive merchant success. 
  • Ability to empower end-users to support themselves using our product and Support Centre 
  • Accurately document customer interactions in the tracking system and follow defined Client Services processes and workflows. 
Job Requirements:
  • At least 4 years' experience as an IT Support - hardware/software
  • Excellent verbal and written communication skills
  • Good time management and organisational skills, including good tracking/follow up skills
  • Experience with Zendesk, JIRA support is an advantage
  • Amenable to work in Makati City

About Company

Flat Planet is Australia’s leading Virtual Employee company. We are a virtual doorway to Australia – you will work Australian hours with Australian clients dealing with Australian businesses!

At Flat Planet we pride ourselves on attracting the best and brightest by paying well above market rates and massive uncapped incentives for genuine performers. Earn what you’re really worth!
About Recruiter
Mary Miller
HR Manager
Flat Planet Philippines Incorporated
HR Manager - Flat Planet Philippines Inc. ...
Skills I hire for IT = .NET, Frontend / Backend, etc., Accounting, Project Management, Customer Support
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