We deliver the right people and the right solutions for your business.

Eclaro is a Business and Technology Consulting Firm that delivers top talent to our clients globally across diverse industries. Founded in 1999, Eclaro is headquartered in New York City and operates in the United States, the Philippines, and Canada.

Eclaro takes a consultative and relationship-based approach with our clients to strategize about their needs, craft customized solutions, and execute on the delivery of talent.

IT Support

Job Description:

Responsibilities:

• Take and Resolve Support tickets and provide support to the rest of the client's customers.

• Troubleshooting all information technology issues, including software, hardware, and networking.

• Provision, deprovision, and audit access rights for all company resources.

• Assist in the management of Active Directory information, ensuring accuracy, regular updates and backup.

• Document Incidents and Work Orders with detailed steps and resolution in ticket tracking system.

• Work with VIPs, providing a "white glove" service where necessary.

• Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.

• Track all work, inventory, and projects using a ticketing system

• Provide assistance and participate on new project(s) testing and deployment/delivery.

• Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort.

• Participate in project deployment.

• Provide input and update knowledge base as necessary.

• Coordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed.

• Follows up with end-users to ensure that inquiries are resolved within established SLAs.

Requirements:

• Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.

• Minimum 2 years’ experience working in support of desktop services.

• MCP (Microsoft Certified Professional)

• Have a B.S. in IT or closely related field.

• Knowledge of Microsoft Management Console tools, specifically Active Directory (AD) for user and computers, terminal services.

• Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.

• Experience preferred with Windows 10, VOIP, Ticket tracking system, Hyper-V, and Office 365.

• Ability to work individually and within a team environment with little supervision.