An it head is responsible for the computer systems within a company, overseeing installation, ensuring back-up systems operate effectively, purchasing hardware and software, providing the IT technology infrastructures for an organization and contributing to organizational policy regarding quality standards and strategic planning.
facilitates in designing reports and data base applications for the purpose of providing personnel with information customize to their specific needs.
Dreambuilders Pro Inc. is a wholly owned subsidiary company and is considered the construction arm of a well-established Filinvest Development Corporation. It is considered the youngest member of the conglomerate but the fastest growing company in the Philippines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases