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IT Specialist

Keywords / Skills : IT Specialist, ServiceNow, Helpdesk, Process Associate, IT

2 - 7 years
Posted: 2019-05-16

Job Description
What will you do?
  • Answer incoming calls, process all email requests received, process live chat requests and log all customer questions and issues accurately and efficiently into the ticketing system (ServiceNow)
  • Troubleshoot hardware, software and network related issue
  • Escalate problems to the next level of support when necessary
  • Consistently meet or exceed advanced individual IT SD and customer service metrics
What do you need to succeed?
  • Completed two (2) years of college education and/or has finished a Diploma/Certificate course with no back subjects. For vocational course, must be at least 2 year-program
  • Minimum of two (2) years of IT ServiceDesk/Helpdesk experience
  • Support knowledge of Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, etc.
  • ServiceNow experience is an advantage
  • Proven Senior level Customer Service experience preferably in the technical support field
  • Excellent verbal and written communication skills
  • Shift flexibility performing services for a 24 x 7 Global customer


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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