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IT Service Desk Specialist

Keywords / Skills : Service Desk, IT service desk, Technical helpdesk, IT support

1 - 3 years
Posted: 2019-03-12

Other Information Technology
Posted On
12th Mar 2019
Job Description
Duties and Responsibilities
  • Monitor help desk system for incoming requests and resolve or escalate accordingly
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware’s.
  • Respond to queries either in person or over the phone.
  • Resolves problems by clarifying the user’s complaint.
  • Determining the cause of the problem.
  • Selecting and explaining the best solution to solve the problem and expediting the correction or adjustments.
  • Create user guide for the encounter issues with solutions that can use as reference of others.
  • Follow up with users to ensure issue has been resolved
  • Trains and orients employees on the use of technologyand helps them become familiar with systems, applications, equipment and networks.
  • Ensures all employees benefit from effective technology and efficient Internet access, and continually assesses needs and requirements.
  • Keeps accurate records and document IT operations requests and corresponding actions.
  • On-call and overtime work may be required depending on the needs of the employees.
Job Qualifications
  • Bachelor's Degree in Computer Science, Information Technology and/or related courses.
  • Experienced in helpdesk support is advantage.
  • Basic customer service skills to put employees at ease and help them solve their IT problems.
  • Good listening and verbal communication skills to understand employee complaints and clearly relay solutions to technical problems.
  • Advanced troubleshooting and multi-tasking skills.
  • Patience for dealing with difficult customer-service situations
  • Can work with moderate supervision both as an individual and in a team environment.

About Company

Luenthai is a wide-ranging global enterprise with more than 50 years of success in consumer goods supply chain and in global fashion.

We are a trusted partner of global brands with sales, design offices and manufacturing facilities and logistics stations in Asia, America and Europe for fashion apparel, bags and shoes.

As we grow the business, we are poised to further diversify in product categories as well as geography while maintain or leadership and commitment to CORPORATE SOCIAL RESPONSIBILITY through only the best and ethical business practices, environmental stewardship and community service. In the Philippines, Luenthai was cited in 2015 with the first national award for Excellence in Corporate Social Responsibility by People Management Association of the Philippines HR Foundation (PMAP).
Guided by our values of Integrity, Trustworthiness, Dedication and Diligence, Luenthai continues to celebrate talent, performance, diversity, excellence and shared success.

Work for us and explore opportunities that await you in one of the most successful, exhilarating and international cities in Luzon--Clark, Angeles City, Pampanga.

Competitive compensation package, strategic training programs, exciting career prospects and opportunities for global exposure will be provided to successful candidates.

You may also continue discovering other information about our company by viewing our website,

Allow us to share with you a wonderful experience through world’s famous fashion brands, Luenthai’s exciting culture, and our simply amazing people.

Join us. Be successful. Be caring. Be fun.

Walkin for you