Send me more jobs like this

IT-RELATED and TECH SUPPORT JOBS FOR COMPUTER SCIENCE or ENGINEERING GRADS and UGRADS

Keywords / Skills : TECH SUPPORT, TSR , Technical support, Technical support representative, TSA, Technical support executive, Tech suppor, CSR, TSE

2 - 5 years
Posted: 2019-12-02

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree

Posted On
2nd Dec 2019
Job Ref code
574577
Job Description
Job Description TECHNICAL SUPPORT RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications TO QUALIFY:

Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in any course related to Engineering, Computer Science, Information Technology or any equivalent.
With or without work experience. With TSR experience preferred.
With above average English communication skills.
Must be willing to work in Quezon City, Pasig City, Mandaluyong City, Pasay City or Taguig City.

Similar Jobs
View All Similar Jobs


Walkin for you