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IT Operations Support Supervisor ( Pampanga)

Keywords / Skills : Competencies 1. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. 2. Leadership: Achieving resul

5 - 15 years
Posted: 2019-03-15

Industry
IT/ Computers - Hardware
Function
IT
Role
Team Leader/ Technical Leader
Technical Support Engineer
Posted On
15th Mar 2019
Job Description
Essential Functions
1. Manage the work performed by the Operations support Analysts Tier 1, Tier 2 and Senior members including work received via the ticketing system and the Operations call queue.
2. Support and participate in project rollouts.
3. Resolve escalated customer issues.
4. Proactively monitor work performed by the team to identify potential issues and opportunities to improve Support performance.
5. Monitor technology trends and activity; staying current with networking system outages and lag time, proactively providing status reports as urgency dictates or upon managerial requests.
6. Respond to requests regarding lapse in service or issues with company purchased software i.e., Windows OS, MS Office, IE supported applications and other supported software problems.
7. Partner with Procurement and Asset Management teams to maintain and track break/fix inventory.
8. Oversee the provisioning of all hardware and software for HQ employees.
9. Coordinate and oversee technical support for mobile sales events.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


About Company

KMC is an ISO-Certified provider of Flexible Workspace Solutions and Staff Augmentation in the Philippines. We have the country's largest network of serviced offices and coworking space, with facilities across Metro Manila, Cebu, Clark, and Iloilo. We are dedicated to delivering customer-centric, highly-flexible office space solutions to businesses seeking to establish their business operations and grow in the Philippines.

Headquartered in Bonifacio Global City (BGC), KMC delivers effective business solutions through a seamless integration of services, together with sister companies KMC Savills, the country's top real estate services firm and Kittelson & Carpo Consulting, a business consultancy firm.

From building out facilities or providing private spaces in serviced offices, to complying with legal and business requirements down to human resources and payroll management, KMC offers a full suite of services that are designed to help companies outsource to the Philippines or enter and expand operations in the country.


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