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IT Operations Monitoring Analyst

Keywords / Skills : Batch Monitoring, Batch jobs,

0 - 5 years
Posted: 2019-08-30

Job Description
• Accurately and timely performs daily job tasks as specified in the job sheet and relevant procedures.

• Escalates job failures as per SLA's to Operation Shift Leader and to appropriately distribution list

• Performs standard operational service requests and ensures that request will be closed within the prescribed priority.

• Monitors system availability, performance, and operation of the systems environment; ensures issues or problems are taken care of by the appropriate support team and escalated to management according to defined procedures.

• Performs and/or monitor system backups and ensure tapes are transferred between production and DR site.

• Performs out-of-hours helpdesk function, logging requests to the helpdesk system, and contacting support staff to initiate corrective action.

• Performs other duties assigned by the Shift Supervisor and Manager.

About Company

"The Dairy Farm Company, Limited-ROHQ is an IT Shared Service Center with growing opportunities across a wide variety of exciting technologies in both Applications Services and Infrastructure Services. The service center plays a major role in support, development, implementation, innovation and continuous improvement of information technology services, initiatives and projects across the Dairy Farm Group.

At Dairy Farm you can experience frequent opportunities to travel across Asia, excellent career development, and an invigorating and supportive fast-paced work environment.

Join us and fast track your career!"
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