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IT Operations Monitoring Analyst

Keywords / Skills : UNIX, Computer Engineering, Computer Operator, Batch jobs, Fresher

0 - 5 years
Posted: 2018-08-15

IT/Computers - Hardware
IT/Computers - Software
Fresh Graduate
Posted On
15th Aug 2018
Job Description

The IT Operations Monitoring Analyst runs and monitors daily system batch jobs according to daily job sheets, and escalate to support teams as required.

• Accurately and timely performs daily job tasks as specified in the job sheet and relevant procedures.

• Escalates job failures as per SLA's to Operation Shift Leader and to appropriately distribution list

• Performs standard operational service requests and ensures that request will be closed within the prescribed priority.

• Monitors system availability, performance, and operation of the systems environment; ensures issues or problems are taken care of by the appropriate support team and escalated to management according to defined procedures.

• Performs and/or monitor system backups and ensure tapes are transferred between production and DR site.

• Performs out-of-hours helpdesk function, logging requests to the helpdesk system, and contacting support staff to initiate corrective action.

• Performs other duties assigned by the Shift Supervisor and Manager.

Key Qualifications:

• Graduate of any IT/ Computer related course

• Must be knowledgeable of computer concepts

• 1 year or less of relevant technical work experience is an advantage but new graduates are very welcome to apply

• A coursework in Unix is a plus

• Should have good interpersonal, verbal, and written communication skills in English

• Amenable to work on shifting schedule including holidays and/or weekends

• Amenable to work in Ortigas Center, Pasig City

• Smart, motivated, and responsible

About Company

"The Dairy Farm Company, Limited-ROHQ is an IT Shared Service Center with growing opportunities across a wide variety of exciting technologies in both Applications Services and Infrastructure Services. The service center plays a major role in support, development, implementation, innovation and continuous improvement of information technology services, initiatives and projects across the Dairy Farm Group.

At Dairy Farm you can experience frequent opportunities to travel across Asia, excellent career development, and an invigorating and supportive fast-paced work environment.

Join us and fast track your career!"

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