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IT Operations Citrix Administrator

Keywords / Skills : "Citrix Administrator", NetScaler, Linux, "Citrix Administration", "Citrix", "CCA"

3 - 13 years
Posted: 2019-06-03

Nationality
Philippines
Industry
IT/Computers - Software
Oil/Gas/Petroleum
Function
IT
Role
System Administrator
Education
Bachelors
Degree
Posted On
3rd Jun 2019
Job Description
Responsibilities
  • Be subject matter expert in Citrix 
  • Responding, resolving and troubleshooting 2nd level Support issues on all IT areas such as desktops/laptop, mobile access (2 factor authentication) and devices. 
  • Resolve issues escalated by the 1st level support team 
  • Diagnose and rectify any problems with the Citrix farm and the installed Apps and associated peripherals 
  • Maintain the Golden Image and update the published apps when required 
  • Prepare relevant documentation to support, give input to the problem and knowledge processes based on daily work experience. 
  • If assigned to projects, work with project managers to ensure managed system changes/ tasks are completed to meet business requirements. 
  • Identify the opportunities to improve overall operational performance & saving costs. 
  • Adherence to MDIT, Group policies and compliance 
  • Willingness and flexibility to travel as per business needs. 
  • Be part of the 24/7 rotation scheme 
  • Create and update SOPs for L2 and L1 
  • Update and maintain documentation 
Qualifications:
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent. 
  • At least 4 year(s) of relevant working experience as CITRIX administrator. 
  • Scripting and/or programing skills preferred 
  • Able to maintain our Citrix farm and NetScaler’s 
  • Mindset for monitoring, automation and self-service 
  • Experienced with root cause analysis in own area 
  • ITIL foundation certified preferred 
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent. 
  • Self-Motivated with the ability to work independently and with high personal integrity 
  • Very strong customer service mindset 

Technologies to support / Preferred to have:
  • Certified Citrix Administrator (CCA) is preferred. 
  • Working experience as Citrix administrator, including golden image updates and NetScaler 
  • Working experience with creating new Citrix packages and updating of existing packages 
  • Good knowledge of Office Suite (Outlook, Lync, Word, Excel, PowerPoint) 
  • Good knowledge of Windows 7 OS and Windows server OS (from 2003 and up) 
  • Working experience as a MS AD adminstrator is an advantage 
  • Experience with Power Shell is an advantage 
  • Working experience in with the following technologies: MS Active Directory, Cisco Network, SCCM, Virtualization (HyperV and VMware), System monitoring (SolarWinds), Office 365, Windows Server 2012 is an advantage. 
  • Knowledge of HP Servers 
  • Knowledge of Service Now 

Interested applicants may send their resume to careers@provintl.com 


About Company

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy
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