Job Title: IT Helpdesk -- URGENT -- Quezon City
Job Summary
Collabera Technologies Private Limited Inc
Metro Manila / NCR
Job Category:
Years of Experience
1 - 6 years


Job Description

  • • Serve as the first point of contact for customers seeking technical assistance over the phone or email

    • Perform remote troubleshooting through diagnostic techniques and pertinent questions

    • Determine the best solution based on the issue and details provided by customer

    • Walk the customer through the problem-solving process

    • Direct unresolved issues to the next level of support personnel

    • Provide accurate information on IT products or services

    • Record events and problems and their resolution in logs

    • Follow-up and update customer status and information

    • Pass on any feedback or suggestions by customers to the appropriate internal team

    • Identify and suggest possible improvements on procedures

About Us
With an expanded footprint spanning 3 continents, we offer clients the ability to leverage our Global Talent Management to gain access to the best IT resources regardless of where they are. All Collabera locations are positioned to provide innovative solutions to our clients, helping them achieve cost efficiencies through industry best practices and our world-class recruiting engine.

Collabera services Fortune 500 and mid-size clients globally through a network of over 40 locations in North America, Europe and APAC. These locations include sales offices, regional centers and proximity delivery centers.

Collabera’s Philippines operations started in 2011 and is experiencing tremendous growth. We currently have 2 office locations and over 2500 consultants in the country. As the Philippines is considered a top location for BPO (voice) services, Collabera Philippines has established a world-class customer service competency center specifically for the BPO and Call Center domain.