Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    IT- Hardware/Telecom/Technical Staff/Support
  • Occupations:
    Technical Support
  • Industries
    ITES/BPO
IT Helpdesk Support - Mac OS (Night Shift)
GENERAL RESPONSIBILITIES:
  • Providing remote support to end users for IT related issues and requests – both hardware and software
  • Manage and monitor all end user devices via MDM (i.e. Maraki, Jamf or similar) and ensure all devices are kept up to date.
  • Perform general application administration (OneLogin, GSuite, MS Office, etc.)
  • Develop, establish and maintain Onboarding and Offboarding procedures.
  • Procure and manage IT inventory, by working with quoting, receiving goods, software management/licence compliance, etc. and updating documentation as required.
  • Develop, establish and promote IT best practices around security and compliance as well as conduct regular training.
  • Organize the distribution and collection of equipment.
POSITION REQUIREMENTS:
Technical Requirements:
  • Experience with MacBooks, MacOS and Apple Business Manager, preferred
  • Experience in Mobile Device Management (MDM) (i.e. Maraki, Jamf or similar), preferred
  • Experience with Telecommunications and VOIP systems
  • Experience with Network architecture and deployment
  • Knowledge of network hardware equipment installation, configuration, replacing, and troubleshooting
  • Knowledge of firewalls (monitoring, policy configuration, auditing, and software updates), DNS/DHCP, and load balancers
  • Experience with DevOps and AWS
  • Effective Cloud and tool cost management
  • Current knowledge of the modern IT landscape, including cyber security, network management and digital infrastructures
  • ISO27001/SOC2 compliance projects, nice to have
General Requirements:
  • Candidates must possess at least a Bachelor's/College Degree or equivalent work experience in computer networking and technical support or a related field.
  • Must have at least 2-3 years of work experience in an IT operations, support or coordination function
  • Analytical and problem-solving skills to troubleshoot technical issues.
  • Ability to work both as part of a team and independently, with the willingness to share solutions and ideas to technology challenges.
  • Ability to manage competing priorities and multi-tasking, coupled with the ability to perform duties off hours and on an on-call basis as required.
  • Strong attention to detail with a focus on producing high quality work
  • Positive attitude, high energy, proactive, hardworking, and goal oriented
  • Must be a team player who is receptive to new ideas, and can easily adapt to change
  • Flexible, accommodating and able to go above and beyond the basic expectations when required
  • The role is temporarily on a work from home set up but must be willing to work in Bonifacio Global City, Taguig City; graveyard shift (8:00 PM – 5:00 AM MNL)
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.