As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are an issues or changes required, such as forgetten passwords, viruses or email issues, you'll be thre first-person employees will come to.
Dreambuilders Pro Inc. is a wholly owned subsidiary company and is considered the construction arm of a well-established Filinvest Development Corporation. It is considered the youngest member of the conglomerate but the fastest growing company in the Philippines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases