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Keywords / Skills : IT Helpdesk, Technical Helpdesk, Helpdesk Executive, Help Desk, Helpdesk Coordinator, IT Support

1 - 5 years
Posted: 2019-05-29

Job Description
As a Help Desk Technician Level 2 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

• Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible.

• Resolve escalated issues from a queue.

• Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge.

• Educate technicians who have escalated incidents on the how these have been resolved.

• Assist operations in identifying initial skill gaps through escalated issues.

• Accept inbound calls from the ACD queue as necessary

• Model excellent customer service, process and technical skill.

• Model knowledge base solution usage and authoring.

• Model the necessity of ongoing learning and certification.

A BIT ABOUT YOU

• 2 to 4 years of experience in a Help Desk/Support Center environment

• Apple operating systems

• Windows operating systems

• Proficient in Active Directory

• Knowledge of network basics

• Email clients (Microsoft Outlook)

• Knowledge of VPN basics

• Excellent communication, written and verbal are vital

• Excellent customer service skills are vital



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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