IT HELPDESK | 31K to 38K package | ORTIGAS

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Help Desk Technician Level 2 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE



Your day could see you:

• Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible.

• Resolve escalated issues from a queue.

• Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge.

• Educate technicians who have escalated incidents on the how these have been resolved.

• Assist operations in identifying initial skill gaps through escalated issues.

• Accept inbound calls from the ACD queue as necessary

• Model excellent customer service, process and technical skill.

• Model knowledge base solution usage and authoring.

• Model the necessity of ongoing learning and certification.

A BIT ABOUT YOU



• 2 to 4 years of experience in a Help Desk/Support Center environment

• Apple operating systems

• Windows operating systems

• Proficient in Active Directory

• Knowledge of network basics

• Email clients (Microsoft Outlook)

• Knowledge of VPN basics

• Excellent communication, written and verbal are vital

• Excellent customer service skills are vital

Apply at our Ortigas recruitment centers:



Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City