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IT Asset Management Operations Lead

Keywords / Skills : IT Asset Management, operation Lead

5 - 12 years
Posted: 2019-06-20

Job Description
The IT Asset Management Operation Lead will gather requirements, evaluate data, and provide service delivery to the customer’s enterprise solutions/services within a highly dynamic and challenging environment. The ideal candidate will have a strong background in supporting applications and tools such as, Microsoft SQL Reporting Services/Queries, Microsoft SCCM, IT Asset Management tools within enterprise environments such as ServiceNow, Aspera, iQuate, etc.

The ideal candidate must be familiar with and have a background in "hands-on" server administration within a large, geographically disperse, enterprise environment, using an ITIL/Agile framework. The candidate will function as Application Subject Matter Expert (SME) on all applications and services in support of ITAM.

Qualifications

• Minimum 5 years as a Technical Lead experience supporting an enterprise environment with a customer focused, fast paced, and dynamic working environment.

• Minimum of 5 years supporting the following applications, ideally within an enterprise environment:

• Microsoft SQL Reporting Services/Queries

• Microsoft Systems Center Configuration Manager (SCCM) 2007 or 2012

• Integration with third party asset management products such as ServiceNow, Aspera, Flexara, iQuate

• Remedy and ITSM modules

Responsibilities

• Develop a strong partnership with the customer to align the ITAM team’s operational activities to the overall ITAM mission.

• Collect requirements, develop and create specifications and design documentation, provide development, create & execute Quality Assurance test plans, and provide implementation support.

• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.

• Provides technical and analytical guidance to enterprise services team

• Coordinate the activities of others (customer, team members, and external stakeholders) and manages customer expectations and requirements.

• Manage and maintain the policies and processes for Software Asset Management.

• Must have previously supported all phases of the ITAM/SAM life cycle: requirements analysis, development, testing, and implementation.


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