The position offers a rewarding career and competitive benefits package which includes
HMO (with qualified dependents upon regularization), VL and SL credits - SL if unused - convertible to cash towards the end of the year. Free shuttle service (going home to official drop off points until 2 am) Unlimited rice and beverages + performance based increase every year, among others.
Our company promotes a culture of work-life balance and relaxed environment which includes a casual dress code
N-PAX Systems and Consulting is an IT Consulting and Software Development company which is in partner with Beeline - The world's independent leader in extended workforce management solutions https://www.beeline.com/
Working at Beeline means you are part of an innovative and creative team that seeks and develops best-in-class talent. There is an energy here that is unmatched in our industry – that’s what makes us a cut above.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases