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Instructional Designer

Keywords / Skills : Instructional Writer, Instructional Design

2 - 5 years
Posted: 2018-09-04

Nationality
Philippines
Industry
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Technical Writer
Other Information Technology
Posted On
4th Sep 2018
Job Description
PRIMARY RESPONSIBILITIES
  • Responsibilities for this position include but are not limited to the following: 
  • Design, develop, and maintain training materials to facilitate instructor-led classroom training classes. 
  • Construct and maintain datasets to support training materials. 
  • Create and maintain hard copy User Guides, Training Guides, Implementation Guides, Release Notes, Quick Reference Guides and other collateral material. 
  • Assume responsibility for managing and coordinating update schedules for training materials. 
  • Participate in developing documentation and training plans for new applications and/or new courses. 
  • Communicate regularly with Business Analysts, Developers, trainers as well as other writers to ensure documentation is accurate and effective. 
  • Document end-user online help system based on written specifications, interviews with other team members, and hands-on testing of the applications. 
  • Assume responsibility for managing and coordinating collaborative portions of the online help system. 
  • Perform content review of other writers’ documentation. 


REQUIRED KNOWLEDGE/SKILLS/ABILITIES
  • BA in English, Communications, or Technical Writing; equivalent experience may be acceptable 
  • Minimum 2 years technical writing experience 
  • Minimum 2 years training or curricula development experience 
  • Strong knowledge of Microsoft Word, including styles and templates 
  • Online Help development experience a strong plus (Author-it, RoboHelp) 
  • Familiarity with HTML or Windows-based single-source documentation tools 
  • Familiarity with Windows-based or web-based documentation tools 
  • Familiarity with software as a service 
  • Excellent written and verbal communication skills 
  • Demonstrated ability to produce high-quality work as part of a fast-paced, dynamic team 
  • Proven ability to effectively communicate with others to achieve desired results; must be approachable 
  • Demonstrated ability to work independently and with little supervision 
  • Ability to adhere to corporate standards and styles 
  • Ability to manage multiple projects within strict deadlines 
  • Rental market real estate experience a plus


About Company

TeleDevelopment Services, Inc has been assisting clients to plan, manage and succeed
in achieving their global outsourcing ambitions for almost 25 years.
As a pioneer in the international BPO community, TeleDevelopment has played a key
strategic role in the establishment and growth of more than 450 contact center-based
organizations around the world.
The company’s long and deep-rooted experience in the BPO sector has created many
long-lasting partnerships with captive businesses and outsourced service providers
alike, all of whom have benefitted from the wide range of industry-related services
TDS provides:
 Outsourcing/Offshoring – from service agency referral to complete management
of the outsourcing process from RFI process through selection to implementation
and steady state management and everything in between.
 Consulting – supporting start-up operations through market entry analysis,
vendor selection, implementation support and process development through to
performance management, productivity enhancement, quality assurance,
operational audits and turnarounds, training and large-scale recruitment.
 Shared/Managed Services - providing HR and Operations support such as (but
not limited to) HR administration, HR compensation and benefits, payroll admin,
vendor management support etc.
 Training – training and development solutions for all contact center-related
positions including award-winning telephone-related selling, customer service and
management skills development.
 Healthcare – training and exam review for medical coding and billing, clinical
nursing and Healthcare Information Management.
 Management & Staffing Recruitment – recruitment of call center management
personnel on a contract or permanent basis.

CONTACT INFORMATION:
Address: 35th Floor, Robinsons Equitable Tower ADB Avenue, Ortigas Center Pasig
City, Manila, Philippines 1605
Website: www.teledevelopment.com
Tel. No/s: (US) +1-888-788-4441
(PH) +632-631-82-30


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