CloverSense Technology Inc. (CTI) is a PAGCOR accredited Gaming Support Provider (Accreditation No. OSP16-0014-4-A) authorized to service licensed offshore gaming operators. We specialize in sports trading analysis & risk management, B2B customer support, and product QA & testing.
QA & Testing - Testing is a time consuming but crucial part of game platform development as well as integration.
We have a QA team experienced in testing sports betting and RNG type games. We help develop and execute test plans and test scripts for product development process and report defects in chosen bug-tracking system. We'll take care of testing so our clients don't have to.
Trading Back Office - While modern sports trading platform is mostly automated with sophisticated algorithms, some crucial functions still require that human touch.
Our team of sports trading analysts are trained to handle sports trading back office tasks such as event creation and monitoring, settlement and risk analysis. In addition, our team of network specialists can help monitor the various online services that deliver your sports book and assist in troubleshooting issue due to network infrastructure.
Technical Support - Our technical support can handle first line support for routine issues which typically form the bulk of queries.
We can escalate other queries to the relevant product or IT specialists of our clients or their vendors for their actions. With us handling first line technical support, they only need to maintain a smaller team of specialists and experts.
WE INVEST IN TALENT AND HARDWORK
Our success comes as a team but it begins with successful individuals. We always seek and appreciate experienced, authentic people who are keen and interested in joining our team!
Please visit our official careers page at www.cloversense.com/careers to see our current job opportunities. Should you be interested, please send your resume/referrals to firstname.lastname@example.org
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases