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IT Jobs in Metro Manila
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Cloversense Technology Inc
Keywords / Skills :
CCNA, Infrastructure, Information Technology, Configuration, Troubleshooting
2 - 5 years
All Jobs by this Recruiter
Technical Support Engineer
15th Mar 2019
Duties and responsibilities
• Install, configure, test and maintain operating systems, application software and system management tools
• Manage all L2 and L3 Network devices
• Manage firewall (Fortigate)
• Manage All servers (Windows, DHCP, DNS)
• Responsible in fixing systems and network faults
• Manage and monitor all installed systems and infrastructure
• Monitor performance and ensure system availability and reliability
• Manage and document system configurations
• Setting up user-accounts, permissions and passwords
• Liaise with vendors and other IT personnel for problem resolution
• Provides first level of support in production environment (e.g client website, back office etc)
• Acknowledge and accommodate incoming/newly created tickets
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Document standard procedure
• Accomplish all task or project given by his Superiors
• Bachelor’s Degree in Computer Engineering, Information Technology or equivalent
• Required Language(s): English both written and oral
• Required Skill(s): Knowledgeable in routing protocols (Static, RIP,EIGRP,OSPF), Access List, Firewall Rules, NAT, Policy routes, LACP/LAGP, VLAN, Windows server 2008, 2012 or 2016, RAID, File Sharing, Active directory and Group policy.
• CCNA required.
• Has a background in linux administration is a plus
• Can handle network L2 and L3 devices
• Can Manage windows server 2008, 2012 or 2016
• Knowledgeable and can handle DHCP & DNS servers.
• Knowledgeable on network monitoring and maintenance.
• Knowledge in scripting is a plus
• PC Installation and troubleshooting
• Understanding of network and system security principles and techniques
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interrupts
• At least has a 1-year experience.
• Can work in a rotational shift 24/7
• Knowledge with For5tigate200D and CiscoSG500 is a plus.
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CloverSense Technology Inc. (CTI) is a PAGCOR accredited Gaming Support Provider (Accreditation No. OSP16-0014-4-A) authorized to service licensed offshore gaming operators.
We specialize in sports trading analysis & risk management, B2B customer support, and product QA & testing.
QA & Testing - Testing is a time consuming but crucial part of game platform development as well as integration.
We have a QA team experienced in testing sports betting and RNG type games. We help develop and execute test plans and test scripts for product development process and report defects in chosen bug-tracking system. We'll take care of testing so our clients don't have to.
Trading Back Office - While modern sports trading platform is mostly automated with sophisticated algorithms, some crucial functions still require that human touch.
Our team of sports trading analysts are trained to handle sports trading back office tasks such as event creation and monitoring, settlement and risk analysis. In addition, our team of network specialists can help monitor the various online services that deliver your sports book and assist in troubleshooting issue due to network infrastructure.
Technical Support - Our technical support can handle first line support for routine issues which typically form the bulk of queries.
We can escalate other queries to the relevant product or IT specialists of our clients or their vendors for their actions. With us handling first line technical support, they only need to maintain a smaller team of specialists and experts.
WE INVEST IN TALENT AND HARDWORK
Our success comes as a team but it begins with successful individuals. We always seek and appreciate experienced, authentic people who are keen and interested in joining our team!
Please visit our official careers page at www.cloversense.com/careers to see our current job opportunities. Should you be interested, please send your resume/referrals to firstname.lastname@example.org
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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