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Identity and Access Management Administrator

Keywords / Skills : User Administration, Sailpoint, Identity Management

4 - 7 years
Posted: 2019-04-11

Job Description
We are to engage a Cyber security engagement for a global client. The client would need the day-to-day Identity and Access Management (IAM) support to help with its business, technical and operation related activities. SGV/ EY has been requested to assist with the daily activities and help triage routine issues and challenges faced by the IAM team. The SGV/EY team will provide oversight to the Client’s IAM leadership team for IAM operations support activities. SGV/EY will work closely with the Client to assist the activities below. SGV/EY and the Client will co-develop an approach to prioritize the execution of these activities.

The SGV/EY team will engage with the Client’s IAM Service Delivery & Operations & Engineering teams / personnel to perform the following activities:
  • Provide L1, L2 and L3 administration and technical & engineering support
  • Provide documentation of technical system process flows 
  • Troubleshoot routine IAM service issues with RSA, PKI, Ping, SailPoint, Group Genie, RadiantLogic, Active Directory (AD) 
Provide AD support in the following areas:
  • Service Account management specifically for group managed service accounts, etc.
  • Domain controller administration – backup, recovery, migration etc. 
  • GPO management 
  • Domain role creation and administration – e.g. DNSAdmins, S&SAdmins, etc 
  • Assist with monitoring and alerting of environment & processes and escalating when necessary to the required teams or individuals to address service issues / outages 
  • Establishing monitoring processes to prevent or quickly detect when certificate or key deviations occur 
  • Provide recommendations of optimized and improved processes at application level to ensure high availability of all IAM services 
  • Support IAM solution deployments and perform routine maintenance activities 
  • Create / finalize document on IAM solutions ("Know Your Solutions "documentation) 

Business Support:
  • The SGV/ EY team will engage with the Client’s business stakeholders/end users to perform the following activities:
  • Perform root cause analysis of IAM issues and provide summary to leadership for review 
  • Support any training/awareness program by developing and /or deploying content 
  • Provide documentation support to outline current IAM processes, workflows and business continuity plans 
  • Assist with process engineering for new standardized work flow processes to help optimize the engagement model by enabling self-service where possible 
  • Work with business teams to continue expanding Client’s strategic objectives and IAM solution landscape to enable them to leverage IAM features and services 
  • Deliver scorecard / SLA / KPI monthly to key stakeholders to identify and remediate risks as well as track progress. SGV/ EY will leverage SeviceNow at the client to deliver these reports. 
  • Provide assistance with the current AWS configurations & AWS Trust to expand the cloud deployment 
  • Assist with application prioritization and developing onboarding schedule for application on-boarding / migration to IAM solutions (such as itAccess, Ping Federate, Privileged Access Management, AD and other IAM solutions in cloud) 
  • Develop and implement core ITIL Service Operations processes for the enterprise IAM Service in accordance with industry best-practice, as well as Client’s standards. 
  • Incident Management: Establish and document process, govern incident tickets to ensure compliance with process standards. 
  • Problem Management: Establish and document process, govern incident tickets to ensure compliance with process standards. 
  • Change Management: Act as the Change Manager. Own and lead CAB meetings. Implement the existing Change Management improvement process to enable resolution of GIA consult findings. Develop and implement a plan to fully leverage Panaya for optimized testing. 
  • Configuration Management: Act as the Service Now expert for IAM. Optimize definition and usage of CIs to enable ITIL process execution. Enable optimized reporting from Service Now 
  • Service Level Management: Own reporting of all IAM scorecards and metrics. 

Operations Support - The SGV/EY team will engage with the Client’s IAM helpdesk and operations teams to perform the following activities:
  • Support current IAM core processes such as provisioning and DE provisioning with opening, closing and monitoring access request tickets, ID creation and password resets
  • Documentation of operating procedures for the Helpdesk resources 
  • Support the help-desk activities to build dashboard for executive leadership: 
  • Review and provide necessary remediation for unresolved and pending tickets 
  • Monitor the ticketing queue and provide assistance with necessary escalations (if needed) 
  • Conduct knowledge share with the IAM Service Delivery & Operations & Client’s engineering team to provide relevant information on gaps in current processes and the deployed technology 
  • Define operations procedures to report on a periodic basis for tracking and reporting SLAs, KPIs tool performance for the client’s environment 
  • Provide regular admin Support (policy and configuration changes etc. 

  • Candidate must possess at least Bachelor’s degree in Computer Science/Information Technology or equivalent
  • At least 4 years of relevant work experience 
  • Solid technical background, with understanding or hands-on experience in IAM Tools such as Sailpoint, Radiant Logic, Active DirectoryCA, API Gate Away – Forum Sentry & AWS, PAM – CyberArk, PKI, Ping/ – Entrust. 
  • Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members 
  • Excellent Client Management skills 
  • Good written and verbal communication skills 
  • Solid organizational skills including attention to detail and multi-tasking skills 
  • Strong working knowledge of Microsoft Office 
  • Amenable to work in Shifting or Rotating Schedule 
  • Amenable to work in Ayala and BGC.

About Company

This is for Cybersecurity engagement of SGV & Co., country's largest and leading professional consulting firm.
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