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Human Resources Manager | Carmona | Geo HR

5 - 8 years
Posted: 2019-02-06

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
6th Feb 2019
Job Ref code
Job Description
Job Description :

At Sutherland, beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. Share this vision and join us as a Human Resources Manager. Help us shape our organizations culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement.
If you are a Human Resources Manager looking to take your career further, do not miss this opportunity!
As a Human Resources Manager, you are expected to maintain and understand the pulse of the site and/or program. Your duties and responsibilities include:
Partner with the with the Business & Functional stakeholders to establish and execute HR strategies that drive business performance.
Drive operational excellence in key HR practices and lead initiatives driving employee engagement, retention, and development. The role also contributes to positive internal branding.
Analyze and design solutions that address chronic performance challenges
Formulate initiatives to improve retention, satisfaction and engagement
Identify Professional and Holistic Development Training opportunities and organize training initiatives to address them.
Provide Career Counseling
Own due process related to Disciplinary Action triggered by attendance, performance, behavior and company policy violation. This includes Notice to Explain issuance, preliminary investigation, facilitation of admin hearing, and delivery of Notice of Decision.QUALIFICATIONS:
College graduate (preferably BS/BA in Psychology, HR Management, Organizational Development or General Sciences)
Excellent Written and Verbal Communication skills
Minimum 5 years BPO experience in the same level
General knowledge of labor standards, statutory benefits, employee engagement practices and other key HR processes
Above average written and oral communication skills
Excellent ability to build networks within and across functions through proactive communication
Capable in maintaining a high degree of confidentiality and professionalism is critical
Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
Willing to work in a shifting schedule or graveyard shift

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at

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