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HR Services Manager

Keywords / Skills : HR Services Manager, Payroll Management, Administration, Human Resources, compensation planning, Design, HR Manager, Recruitment Manager

10 - 20 years
Posted: 2019-07-23

Human Resources
HR Manager
Posted On
23rd Jul 2019
Job Description

The HR Services Manager position is responsible for the overall direction and management of the HR Services Department to ensure all expected results are achieved according to requirements. In this role, he/she is expected to be the subject matter expert of Compensation and Benefits Administration and Compensation Planning and Design. The HR Services role will be responsible for development, planning, implementation and management of all HR Services functions such as Local Compensation and Benefits Administration, Planning and Design, Remuneration Study, Employee Data System Management – HRIS, Employee Records Management – 201 Records, Payroll and Timekeeping Management that are supported and managed within the Human Resources at the Global Business Services Center.

Work is performed under general supervision of the Director for Human Resources. Directly supervises HR Services associates.

Responsibilities, Supporting Actions & End-Results

Major Responsibility: Compensation & Benefits

• Manages the participation of the company in external salary and benefits surveys. Keeps abreast with best practices in compensation and benefits.

• Conducts periodic review of Manila Center’s compensation structure. Provides recommendations to ensure that total compensation structure is aligned with the company’s compensation philosophy and strategy. Ensures internal equity and alignment with target market (comparator companies and market position).

• Maintains job descriptions for all positions. Monitor revise job descriptions as the need arises.

• Develops, recommends and implements policies, programs, processes and procedures related to compensation and benefits based on internal requirements and market data and research.

• Coordinates with Global Compensation and benefits policies and ensures its consistent application of these policies to the Manila Site. Makes necessary recommendations if changes are necessary to suit local needs and legal compliance.

• Oversees and manages the performance of the outsourcing partner –medical and life insurance, clinic etc.

• Recognized subject matter expert with specialized knowledge in the function.

Major Responsibility: Payroll Management and Administration

• Ensures the consistent application of all compensation and benefits policies and labor- related laws.

• Oversees and manage in timely and accurate payroll administration.

• Oversees and manages the performance of the outsourcing partner – payroll (and timekeeping if applicable).

• Ensures the quick resolution of all payroll and benefits disputes and concerns of associates

Major Responsibility: Benefits Management and Administration

• Ensures the consistent application of all benefits policies and labor- related laws.

• Oversees and manage a timely and accurate benefits administration platform for both local and regulatory benefits while also overseeing the administration of company-sponsored benefits programs.

• Effectively implement and maintain service for our associate various entitlements

Major Responsibility: Employee Data Systems and Records Management

• Coordinate with US and Manila resource teams on the development and maintenance of HRIS platform for employee information management, Kronos for time and attendance management and payroll administration.

• Ensures maintenance of complete, accurate and organized employee 201 file system.

• Provides safeguards to ensure that company and employee data are maintained in strictest confidence.

• Manages the development and delivery of required HR reports and analytics

• Maintenance of accurate employee information. Accurate and timely HR reports are generated and submitted based on agreed timelines

Major Responsibility: Administrative Duties

• Responsible for managing the activities performed by HR Services Team Members which includes the following:

• Ensuring that SLA’s and other objectives are met

• Coaching of Team Leads and/or associates

• Overseeing hiring, training/development of associates

• Collaborating with GBS Leaders on strategic planning, optimization, business solutions and problem resolution

• Recommending, implementing and working with the Human Resources team on process improvements

• Maintaining business continuity plans and implementing headcount allocation within the team if necessary

• Provides counseling to associates and people managers related to Compensation and Benefits topics.

• Works with external vendors to develop, administer and design new or modify existing programs or systems.

• Integrates functional strategies and develop objectives for departments, sub-functions and develops policies and procedures to support the functional structure within the scope of HR Services Department

Job Qualifications and Educational Requirement

• Bachelor’s degree in either Business related courses

• Minimum 8 – 10 years of progressive HR experience required; with five-year professional level Compensation or Benefits experience. Large corporate environment experience preferred.

• Experience in dealing effectively with a variety of associate/management issues. Possess the ability to maintain strict confidentiality and demonstrate knowledge and understanding of employment law, policies and procedures is essential.

• Must be comfortable working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills. Possess the ability to effectively coach managers and be well skilled in both oral and written communication is required.

• Excellent teaming, interpersonal, negotiation, and analytical skills are required. Must demonstrate the ability to develop credibility with all levels of associates and management alike.

• A working knowledge of developing and implementing new policies and procedures is preferred.

• Must exhibit proactive qualities and be self-directed.

• As an internal consultant, working directly on complex and strategic projects, this position requires a broad business perspective, encompassing a thorough understanding of business goals, vision and culture. Project management skills, detail orientation, a demonstrated responsiveness to a high volume of customers, and exceptional interpersonal flexibility is required.

• Problems faced are difficult and often complex.

• Influences others regarding policies, practices and procedures


• Customer Focus

• Anticipates customer needs and provides services that are beyond customers’ expectations

• Uses customer insights to drive and guide the development of new offerings

• serves as a strategic partner to build, grow and maintain profitable and long-lasting relationships

• Interpersonal Savvy

• Proactively develops relationships with a wide variety of people

• Builds immediate rapport, even when facing difficult or tense situations

• Understands interpersonal and group dynamics and reacts in an effective manner

• Engages input from others constantly and listens with empathy and concern

• High recognition of on job conflict

• Often suggests solutions to conflicts

• Often aware of sensitive issues

• Works maturely with difficult people

• Communicates Effectively

• Provides timely and helpful information to others across the organization

• Adjusts to fit the audience and the message

• Collaboration and Influence

• With Rational thinking

• Generally aware of differences in people

• Manages Complexity

• readily distinguishes between what's relevant and what's unimportant to make sense of complex situations

• Looks beyond the obvious and does not stop at the first answers

• Analyzes multiple and diverse sources of information to define problems accurately before moving to solutions

• Cultivates Innovation

• Moves beyond traditional ways of doing things, pushes past the status quo

• Strategic Mindset

• Is able to cope with some complexity and ambiguity; able to analyze strategies but does not yet generate strategies

• Global Perspective

• looks toward the broadest possible view of an issue

• thinks and talks in global terms

• understands the position of the organization within the global context

• Optimizes Work Processes

• Uses benchmarking and reviews best practices to set and meet quality improvement targets; to improve efficiency and effectiveness resulting in high quality performance in self and in the organization; Manages timeframes and deadlines; Displays resiliency and takes proactive measures to make improvements; Ensures the delivery of high quality results

• Financial Acumen

• Has sound financial judgment; consistently considers financial implications of decisions

• Understands business, revenue and profitability model and works accordingly

• Managing the work so that it is adding maximum value to the organization

• Getting the best value within the budget boundaries

• Balance Stakeholders

About Company

TeleDevelopment Services, Inc has been assisting clients to plan, manage and succeed
in achieving their global outsourcing ambitions for almost 25 years.
As a pioneer in the international BPO community, TeleDevelopment has played a key
strategic role in the establishment and growth of more than 450 contact center-based
organizations around the world.
The company’s long and deep-rooted experience in the BPO sector has created many
long-lasting partnerships with captive businesses and outsourced service providers
alike, all of whom have benefitted from the wide range of industry-related services
TDS provides:
 Outsourcing/Offshoring – from service agency referral to complete management
of the outsourcing process from RFI process through selection to implementation
and steady state management and everything in between.
 Consulting – supporting start-up operations through market entry analysis,
vendor selection, implementation support and process development through to
performance management, productivity enhancement, quality assurance,
operational audits and turnarounds, training and large-scale recruitment.
 Shared/Managed Services - providing HR and Operations support such as (but
not limited to) HR administration, HR compensation and benefits, payroll admin,
vendor management support etc.
 Training – training and development solutions for all contact center-related
positions including award-winning telephone-related selling, customer service and
management skills development.
 Healthcare – training and exam review for medical coding and billing, clinical
nursing and Healthcare Information Management.
 Management & Staffing Recruitment – recruitment of call center management
personnel on a contract or permanent basis.

Address: 35th Floor, Robinsons Equitable Tower ADB Avenue, Ortigas Center Pasig
City, Manila, Philippines 1605
Tel. No/s: (US) +1-888-788-4441
(PH) +632-631-82-30

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