Duties and Responsibilities: • Plans, directs, organizes and implements training and recruitment programs and strategies in line with corporate strategies, vision and values to build organizational capabilities. • Develops/establishes the annual training/recruitment budget and monitor/control of the same to meet division targets. • Recruitment and Placement • Training and Development: Plans, develops, implements and evaluates training and development programs to address employees’ learning and developmental needs, including the development of relevant policies and procedures to continuously update and improve the function. • Acts as Quality Management Representative in keeping the ISO certification and authorities • Responsible for safeguarding all confidential information received by virtue of the position
Requirements • Candidate must possess at least Bachelor's/College in Behavioral Science or Business Course or equivalent. • Minimum of three (3) to five (5) relevant work experience in Organizational Development with manufacturing industry is an advantage. • Must be familiar with all services provided by HR as well as government laws related to employment. • Must have good written and oral communication skills • Resilient, flexible and can adapt easily with changes • Can deal and manage with all employees at all levels • Must be computer literate, familiarity with SAP and Microsoft applications is an advantage. • Willing to work in Cabuyao Laguna
Since its inception in 1974, John Clements Consultants, Inc. has grown into one of the largest consulting firms in the Philippines today, with a leadership position in the local market and a strengthening presence in the international scene, notably in Asia, the Middle East, and the US. While it has grown in size and business interests, locally and internationally, and prospects of further expansion remain in the horizon, the John Clements Consultants Group has maintained its focus on its core competencies: recruitment and training.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases