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HR Manager BPO

Keywords / Skills : Human Resources Manager, Human Resource Management, HR, HRM HR Management, HR Executive Management, HR Manager Management, HRD Management

7 - 15 years
Posted: 2019-08-20

Customer Service/Call Centre/BPO
Other Customer Service
Posted On
20th Aug 2019
Job Description
You Will Do:
  • Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
  • Analyzes wage and salary reports and data to determine competitive compensation plan.
  • Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.
  • Consult legal counsel to ensure that policies comply with federal and state law.
  • Develops and maintains a human resources system that meets top management information needs.
  • Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Studies legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
  • Writes and delivers presentations to corporate officers or government officials regarding human resources policies and practices.
  • Plans and conducts new employee orientation to foster positive attitude toward Company goals.
  • Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
  • Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
  • Advises management in appropriate resolution of employee relations issues.
  • Responds to inquiries regarding policies, procedures, and programs.
  • Administers performance review program to ensure effectiveness, compliance, and equity within the organization. Manages salary administration program to ensure compliance and equity within the organization.
  • Administers benefits programs such as HMO, vacation leave, sick leave, leave of absence, and employee assistance.
  • Investigates accidents and prepares reports
  • Conducts wage surveys within labor market to determine competitive wage rate.
  • Prepares budget of human resources operations.
  • Prepare employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
  • Prepares reports and recommends procedures to reduce absenteeism and turnover.
  • Represents the organization at personnel-related hearings and investigations
You Should Have:
  • At least 4-6 years of experience in Human Resources / General HR
  • Demonstrated critical thinking, problem-solving and employee relation abilities,
  • Ability to maintain a high level of professionalism and confidentiality,
  • Ability to communicate unpleasant news and difficult information in a productive, prompt and appropriate manner,
  • Ability to address personnel issues in a confidential, professional manner,
  • Ability to interview and select staff. Coaches, mentors and motivates others to achieve goals,
  • Evaluates operational and client needs in relation to recruiting and associate relations goals,
  • Develops and implements action plans,
  • Works closely with the Head of Operations to meet site goals and improve employee retention,
  • Analyzes past performance and recommends appropriate actions,
  • Ability to ensure legal and policy compliance with the support of the Employee Relations Team,
  • Acts as a change agent supporting the move to a People First environment,
  • Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the general public and clients,
  • Ability to maintain a high level of professionalism and confidentiality,
  • Ability to identify problems, evaluate facts and formulate sound solutions,
  • Coaches associates and management in associate relations and effective performance management,
  • Recommends solutions and follows up as needed,
  • Basic understanding of all HR functions,
  • Basic understanding of regulations and legal requirements applying to employment and hiring.
  • Willing to work on a shifting schedule, holidays and weekends
  • Amenable to work in Alabang
Special Certifications
Professional Human Resources certification (PHR) and/or continuing HR/Legal education a plus.

About Company

About the Company:

GroWorx is an exciting global firm that brings modern consulting and outsourcing services to drive real organisational value in digital, operational and marketing performance.

With industry veterans and strategic partnerships with the leading cloud technology platforms, we bring tremendous breadth and strength to our people and our clients. It allows us to build from the ground up a cloud only, digital native business, where we are driven by the ennobling premise— to help companies and communities achieve their potential.

Our key Service Tribes are
ScaleDigital: which Think, Build and run Digital software solutions using our unique global teams
ScaleOperations: who help organisations improve and run their business functions using globally outsourced teams
ScaleBrand: a global Tribe dedicated to driving brand engagement and revenue for our clients

At the centre of the GroWorx vision is to contribute to the communities we operate. This Impact Sourcing builds delivery capability in emerging economies to tap in their rapid growth of emerging talent, and develop that talent with the business and technology skills needed for a modern business and modern economy. With these advanced skills, the salaries and living standards in those communities rise. By partnering with government, local industry and educational institutions, we are able to build delivery centres where they are needed most.

Company Website:

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