*Must have completed a college degree, preferably, with emphasis in a relevant HR discipline *Must have at least 2 years HR experience in various facets of HR *Must be knowledgeable on business process, role and requirements *Must have the ability to provide advice on solutions to simple problems. *Must be able to work independently, to establish and implement policies / programs *Must have the ability to implement change management and organizational development strategies in support of business strategies *Must be knowledgeable on the legal environment for employee relations and knowledgeable on discipline management *Must have strong business acumen *Must have in-depth level of oral and written communication, facilitation, consulting, diagnostic and coaching skills * Must have basic project management skills *Must have strong customer service orientation *Must have the ability to engage and influence people across levels of the organization *Has no disciplinary action higher than a first written warning for the past 12 months *Must have exceeded his/her KPIs for at least the one year *Must be willing to work in Quezon City *Must be willing to work on night shifts
HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products companies. Today, HGS Philippines is a financially stable business and continues to pursue aggressive growth strategies to provide clients with the best combination of cost and skilled manpower. Visit our recruitment sites from Mondays to Fridays, 10am - 8pm for faster processing: HGS Cyberpark 86 E. Rodriguez Jr. Ave. Brgy. Ugong Norte Libis, Quezon City HGS Eastwood Site 8th flr. 1880 Tower, Eastwood Libis, Quezon City HGS Alabang G/F of HSBC Bldg. Filinvest One Building Northgate Cyberzone Filinvest City Alabang, Muntinlupa City HGS Iloilo 2nd Floor Ayala Iloilo Technohub Building 1 Boardwalk Ave, Iloilo City Recruitment Hotline: (02) 434-5123 Facebook: HGSjobs Website: www.hgsph.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases