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Helpdesk Technician | 31K to 38K All in pay + 10K signing bonus

Keywords / Skills : IT Helpdesk, Technical Helpdesk, ServiCe Desk, Help Desk, IT Support, Helpdesk, Technical support, Remote support, Tech Support

1 - 6 years
Posted: 2019-08-20

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Diploma
ITC
NTC
Vocational
Masters
Post Graduate
School Certificate
N or O-Level
Salary
31000 - 38000 PHP
Posted On
20th Aug 2019
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

Responsibilities:



· Support for Windows and MAC desktop and laptop computers

· General access and connectivity issues

· Desktop application issues

· Basic administration of user accounts and groups

· Take ownership of trouble tickets, working and tracking issues to resolution

· Record detailed information into Service Desk ticketing system

· Support for mobile devices such as iPhones, Blackberries, and Android phones

· Occasionally act as a liaison between Partners/Clients and NOC team in India

A bit about you:



· 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment

· Windows operating systems

· Apple operating systems

· Proficient in Active Directory

· Knowledge of network basics

· Email clients (Microsoft Outlook)

· Knowledge of VPN basics

· Excellent communication, written and verbal are vital

· Excellent customer service skills are vital

· IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred

· Customer service, especially with inbound phone contact

· Excellent Planning, Organizing, and Time Management

· Above Average Problem solving skills

Apply at our Ortigas recruitment center:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: CONTI (space) FULL NAME (space) YES or NO (for BPO/IT HELPDESK experience) send to 09065605043



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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