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Help Desk Technician (Technical Support/Security) - Ortigas, Night Shift

Keywords / Skills : IT Technician, Service Desk, Technical Support, Support Center, Active Directory, Technical Support, Security

2 - 4 years
Posted: 2018-11-09

Nationality
Philippines
Industry
ITES/BPO
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Posted On
9th Nov 2018
Job Description
Your typical day consist of:
-Assist other technicians with requests for assistance with technical issues through IM, walk-ups, emails and via warm transfer where possible.
-Resolve escalated issues from a queue
-Communicate technical tips and news throughout the team by authoring knowledge base articles to further general knowledge.
-Educate technicians who have escalated incidents on the how these have been resolved.
-Assist operations in identifyin initial skil lgaps through escalated issues..
-Accept inbound calls from the ACD queue as necessary
-Model excellent customer service, process and technical skills
-Model knowledge base solutions usage
-Mode the necessity of ongoing learning and certification.

Minimum requirements:
-2 to 4 years of of experience in a Help Desk/Support Center environment 
-Apple operating systems 
-Windows operating systems 
-Proficient in Active Directory 
-Email clients (Microsoft Outlook)
-Knowledge of VPN basics
- Excellent communication skills 


About Company

The organization is an Australian global business process outsourcing center that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development. Potential candidates must be open to work for a night shift Schedule and in Ortigas Site, Pasig City, Philippines.
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