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Help Desk Technician Level 2

Keywords / Skills : IOS, VPN Server, Active Directory, Helpdesk Coordinator, Helpdesk, Helpdesk Support

2 - 5 years
Posted: 2019-04-29

IT/Computers - Hardware
Network Administrator
Posted On
29th Apr 2019
Job Description
  • Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible. 
  • Resolve escalated issues from a queue. 
  • Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge. 
  • Educate technicians who have escalated incidents on the how these have been resolved. 
  • Assist operations in identifying initial skill gaps through escalated issues. 
  • Accept inbound calls from the ACD queue as necessary 
  • Model excellent customer service, process and technical skill. 
  • Model knowledge base solution usage and authoring. 
  • Model the necessity of ongoing learning and certification. 

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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