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Functional Support Advisor

Company Name Confidential

Keywords / Skills : Accountancy, Finance, Financial management, Commerce, Business administration, Economics, Banking

0 - 1 years
Posted: 2018-11-09

Job Description
Job Responsibilities;

  • Respond to various customer requests of low/medium/high complexity, being able to understand the reported issue 
  • Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes with the assistance of senior colleagues when necessary 
  • Updates clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality 
  • Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained 
  • Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported 
  • Follows Best practices for case management 
  • Validate defects thoroughly by ensuring that the described scenarios are fixed 
  • Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Qualification;

  • College degree in Accountancy, Finance, Economics, or Banking 
  • Basic understanding of financial products and capital markets a plus 
  • Relevant experience in the capital markets/financial software field a plus 
  • Strong English communication skills, both written and verbal. 
  • Commitment to customer service - willing to go the extra mile to provide excellent service. 
  • Attention to details, stability, as well as responsibility 
  • Ability to work independently as well as part of a customer facing team 
  • Able to work in a multi-cultural and multi-sites team
  • Amenable to work in Makati City and shifting schedule (Morning - Mid Shift)


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