KMC is an ISO-Certified provider of Flexible Workspace Solutions and Staff Augmentation in the Philippines. We have the country's largest network of serviced offices and coworking space, with facilities across Metro Manila, Cebu, Clark, and Iloilo. We are dedicated to delivering customer-centric, highly-flexible office space solutions to businesses seeking to establish their business operations and grow in the Philippines.
Headquartered in Bonifacio Global City (BGC), KMC delivers effective business solutions through a seamless integration of services, together with sister companies KMC Savills, the country's top real estate services firm and Kittelson & Carpo Consulting, a business consultancy firm.
From building out facilities or providing private spaces in serviced offices, to complying with legal and business requirements down to human resources and payroll management, KMC offers a full suite of services that are designed to help companies outsource to the Philippines or enter and expand operations in the country.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases