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Customer Service Jobs
Customer Service Jobs in Metro Manila / NCR
Free Call Center Training | meal/allowance Included* | JOIN NOW!
Free Call Center Training | meal/allowance Included | JOIN NOW
Sitel Philippines Corporation
Keywords / Skills :
Free Call Center Training, Customer Support, Customer Service, Customer Care, Customer Support Executive
Metro Manila / NCR
0 - 0 years
Posted:
2019-12-04
All Jobs by this Recruiter
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Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
•
Management Trainee
•
Other Customer Service
Education
Bachelors
Degree
Salary
18000 - 21000 PHP
Posted On
4th Dec 2019
Job Description
Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.
What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.
What Are We Looking For in You?
• WOW Customers over the phone, online chat, or email
• Ability to multi-task and adapt to changes quickly
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A problem solver with keen attention to detail
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Knows how to address customer concerns creatively and share feedback with other teammates
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Senior High Graduate
• Must have completed at least 60 units in college
• Minimum of 18 years of age
What Should You Expect From Us?
• Paid training from day one
• Tons of growth opportunity (93% of our non-agent positions are filled internally)
• A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
• Access to some pretty cool tools and resources
• A feeling of accomplishment when you WOW Customers
• Ongoing training designed to improve customer experience and business performance
• Fun team environment where we work hard to Build TRUST every single day
But that’s Not All!
Here’s a few more perks you’ll enjoy when you join our team:
• Competitive starting wage
• Full-time shifts
• A suite of benefits which include medical, dental, and vision
• Employee Discounts
• Strong community involvement
• No cold-calling or telemarketing
Show this ad/mention to our Front Desk Officer that your job source is monster to avail of EXCLUSIVE PERKS:
• 30,000 to 50,000 Signing Bonus*
• Free Grab ride**
• Direct chat line for inquiries
• HMO Benefits Day 1*
*Terms & conditions apply
**Applicable to Metro Manila - Online candidates/hires only
Key Skill(s)
Free Call Center Training
Customer Support
Customer Service
Customer Care
Customer Support Executive
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About Company
Who We Are Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.
The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www. sitel.com.
What We Do Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.
Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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